Orders are usually processed within [insert processing time] business days. Once dispatched, delivery generally takes [insert delivery timeline] business days, depending on your location. The estimated delivery date will be communicated through your order confirmation or tracking details.

Once your order has been dispatched, we will share the tracking details through your registered email address, phone number or WhatsApp, where available. You can use these details to follow your shipment.

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Orders above [insert amount] may qualify for free shipping, subject to the conditions displayed on our website.

Delivery timelines are estimates and may be affected by courier delays, weather, operational disruptions or other circumstances beyond our reasonable control. If your order has not arrived by the estimated date, contact us at [customer support email] with your order number so we can assist you.

Please contact us as soon as possible if you need to change your address. We can accommodate changes only before the order has been processed or handed over to the courier, subject to feasibility. Once dispatched, address changes may not be possible.

Please contact us at aushivagroup@gmail.com within [insert reporting period] of delivery. Share your order number, photographs of the outer packaging and product, and a description of the issue. We will review the complaint and arrange an appropriate resolution in accordance with our Returns and Refunds Policy and applicable consumer protection laws.